Refund policy

 

Returns & Refunds Policy

Every Izm Wear piece is bespoke and made for you after you order. That doesn't reduce your rights —

CHANGING YOUR MIND — YOU HAVE 14 DAYS

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your order arrives to tell us you want to cancel, for any reason. You don't need to explain why.

- Email support@izmwear.store with your order number to cancel
- Once you've told us, you have a further 14 days to send it back
- Pieces must be unworn, unwashed and in original condition with tags attached
- You cover the return postage
- We refund within 14 days of receiving it back, including the standard delivery charge you originally paid
- We may reduce your refund if the piece has been handled more than was necessary to check the fit and condition

FAULTY, DAMAGED OR WRONG ITEM

- You have 30 days from delivery to reject a faulty piece for a full refund, under the Consumer Rights Act 2015
- Email support@izmwear.store with your order number and photos. Getting in touch within 48 hours helps us move faster, but it isn't a deadline
- We cover the return postage
- You'll get a full refund including all delivery costs, or a replacement — your choice

EXCHANGES

Because every piece is made for you individually, we don't hold stock to swap items over. The quickest route is to return under the 14-day right above and place a new order in the size or colour you want.

SIZING

Check the size guide on the product page before you order. If you're between sizes or unsure, email support@izmwear.store first — we'd rather help you get it right than process a return.

HOW TO START A RETURN

Email support@izmwear.store with your order number and whether you're cancelling or reporting a fault. We'll reply with where to send it and what happens next.