Refund policy
Returns & Refunds Policy
At Izm Wear, we take pride in the quality of every piece we produce. If you're not completely satisfied with your order, we're here to help.
Returns
- You have 14 days from the date of delivery to request a return.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and accessories (hats, caps) are non-returnable.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable.
Exchanges
- We offer exchanges for a different size or colour where stock is available.
- To request an exchange, please contact us before sending your item back.
How to Start a Return To initiate a return or exchange, please contact us at support@izmwear.store with your order number and reason for return. We'll guide you through the process.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We'll make it right immediately.