Returns & Refunds Policy
At Izm Wear, we take pride in the quality of every piece we produce. Since each item is made to order, we're not able to accept general returns for a change of mind — but if something's wrong with your order, we'll make it right.
Returns
- Returns are accepted for manufacturing defects, printing errors, or fulfillment mistakes only (e.g. wrong item, wrong size sent, faulty print).
- You have 5 days from the date of delivery to report a quality issue and request a return.
- Because every piece is made to order, we're unable to accept returns simply due to change of mind, incorrect size ordered, or personal preference.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
Refunds
- Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable.
- Return shipping costs are the customer's responsibility, except where the return is due to our error (wrong item, defect, or damage) — in those cases, we'll cover it.
Exchanges
- We offer exchanges for a different size or colour where that option is still offered for the design.
- To request an exchange, please contact us before sending your item back.
How to Start a Return To initiate a return or exchange, please contact us at support@izmwear.store with your order number, photos of the issue, and a description of the problem. We'll guide you through the process.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We'll make it right immediately.